On Nov. 2004, Nobel Medical Enterprise Group passed through ISO9001 The scene as small bridge, flowing water, residential housing, nature sounds from bird, insect and waterfall, is the design intention of Nobel clinic, where it is surrounded by natural landscape painting with wafting of piano music, the warmly dizzy yellow light, and piece by piece latest newspapers and magazines, as well as coffee and tea fragrance. This service quality has also passed through ISO international verification. After one year’s preparation and promotion, Nobel medical enterprise was awarded by ISO9001 international verification yesterday (30th day), and also became the first laser nearsighted operation one passing through ISO verification.
Aiming at the thought of providing five star level hotel service in the clinic, the executive officer, Doctor Chang Chaokai remarked that the hospital will at first pay attention to professional service, nevertheless, it can also supply the service of guest feeling at home, so as to relieve the anxious feeling of the customer with the care of medical care personnel, and thus they can deeply experience the professional medical technologies differing from the ice cold world of the general hospitals, and this is the original and simple design of Nobel.
Chang Chaokai emphasized that the spiritual level of service quality is the proper service, good service, careful service and moved service. Doctor Steven Thompson of Johns Hopkins University also pointed out that the medical service would be same as the five star hotel service level, he deemed that high quality service meant convenience, comfort, and less waiting time, as well as the good interaction between medical nursing personnel and the customers, what is more important, these services would all be five star hotel standard.
Chang Chaoka remarked that, Nobel provided service was just like the one of five star hotel, as to the environment circumference creation, it is hoped that the customers, after entering door, can immediately feel the video and audio devices with surrounded waterfall and flowing water, in the examination process there will be positive salutations from nursing staffs, as well as hot tea and coffee at site, Nobel will also rise the service, and further receive the smooth opinion feedback of customers, and periodically hold the customer service voting activities. The wall-hung paintings, the carving and ceramics arts, clinic sofa chair, three newspapers per day, high level cleansing facial milk, tax service if necessary, as well as engagement of professional English and Japanese translation services, all these contents show that, ophthalmic clinic is no longer the emphasis of ice and cold professional feeling, but to draw nearer the relationship between Nobel and customers.
As to five star standard of medical apparatuses and devices, Nobel gradually made investment to renew the new devices and software to pay back the customer. In this next half year, it also invested several million dollars to successively complete the purchase of latest laser near sighted machines, software, cornea map meter, leading wave meter and internal decoration, with expectation to satisfy customer by both software and hardware requirements. In the main area of Taipei,Nobel sticks to the high quality and low price level operation strategy, and attracted over ten thousand customers positively taking medical treatment, thus they can both share the five star standard medical services and save money. |
